Return Policy

Gruene Guitars Return Policy

Return Policy
Return Window
A new production product can be returned within 14 days of receipt.

General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs,  Unless the item was damaged as a result of shipping.

Buyer receives a full refund less any shipping costs and a 25% restocking fee.

Special Conditions:
Items sold as OPEN BOX, PROTOTYPES are not subject to return.

Prototypes are as described as:
A prototype is an incomplete version of a physical or digital product, to be taken into user
testing. Crucially, prototypes enable comprehensive user research to determine the
product's value, proposition and quality ahead of release, instead of bringing to market a
product with flaws or misunderstandings. Further A prototype is a draft version of a product
that allows you to explore ideas and show the intention behind a feature or the overall design.